Refund Policy
Eligible refund review for unused service credits, duplicate charges, or verified platform interruptions.
Refund tickets receive an initial human review within 2 business days and full resolution within 10 days.
Approved refunds are credited directly back to your original payment card or payment processor balance.
1Introduction
At Invisible Character, we strive to provide dependable, high-quality Unicode formatting tools and ensure a fair, transparent user experience. This Refund Policy outlines the terms and procedures for requesting reversals or credits on paid plans and transactions.
Customer Satisfaction Commitment: If technical platform errors prevent you from accessing the features you paid for, we are committed to making things right through credit restorations or proportional refunds.
2Refund Eligibility
A. Subscription Plans
For recurring subscriptions, refunds may be granted under the following conditions:
- Prolonged Service Outage: Continuous platform unavailability exceeding 24 hours due to server-side technical failures.
- Billing or Calculation Errors: Duplicate charges or incorrect billing tier calculations arising from payment gateway or system errors.
- Unauthorized Transactions: Verified fraudulent or unauthorized charges reported promptly prior to service consumption.
- Substantial Divergence: Paid features differing fundamentally and irreconcilably from official product documentation.
B. Credit-Based & Usage Services
For usage tiers or credit allocations:
- Unused Credit Balance: Full packs of credits that remain 100% unused may be refunded within 30 days of purchase.
- System Malfunctions: Credits lost due to server crashes or corrupted transformation jobs will be replenished or reimbursed.
C. One-Time Purchases
One-time upgrades or standalone utility access may be refunded within 14 days of purchase if the service was not successfully provisioned to your account.
3Non-Refundable Circumstances
Except where mandated by statutory consumer law, refunds are not issued under the following circumstances:
- Consumed Services: Subscriptions or quota credits that have already been substantially utilized.
- Change of Mind: Requests submitted simply due to no longer needing the tool after successful delivery.
- Third-Party Platform Restrictions: Cases where external social networks or game servers change their Unicode filtering policies independently of our utilities.
- Account Bans for Policy Abuse: Accounts terminated for malicious DDoS attempts, scraping violations, or hostile exploitation.
- Promotional & Discounted Bundles: Special promotional packages explicitly identified as final sale at checkout.
4Refund Request Procedure
A. Submitting a Claim
To request a refund review, email our support team with:
- Your verified account email address
- Stripe invoice number or transaction ID
- Date of payment
- A concise description of the reason for your refund request
- Relevant supporting screenshots or error reports
B. Timeline & Execution
We handle refund requests systematically:
- Acknowledgment: Ticket confirmed within 2 business days.
- Investigation: Case evaluated by our technical operations team within 5 to 7 business days.
- Decision & Notice: Written decision provided within 10 business days of filing.
- Payout: Approved refunds appear on your bank or card statement within 3 to 5 business days, depending on your card issuer.
5Special Circumstances & Statutory Rights
Local Consumer Laws: If you reside in a jurisdiction (such as the European Union or United Kingdom) with mandatory statutory cooling-off periods or consumer protection directives, your statutory rights remain fully intact and supersede conflicting terms in this policy.
Subscription Cancellation: Canceling a subscription halts future recurring charges immediately. You retain access through the end of the current paid billing cycle.
6Dispute Resolution & Chargebacks
We strongly encourage users to reach out to our support team first if any billing issue arises. Initiating a banking chargeback before contacting us adds third-party processing delays and fees. Our team is dedicated to fair, rapid resolutions.
7Policy Revisions
We periodically update this policy to reflect updated payment processors, legal requirements, or platform capabilities. Revisions will be published directly on this page with an updated timestamp.
8Contact Us for Billing Support
For any questions regarding invoices, billing statements, or refund eligibility:
- Email Support: support@invisiblecharacter.io